Member Experience Operations Lead

The Alaska Club; Juneau (AK); On-site; USD 85,000 - 105,000; Full time

Job summary

The Alaska Club in Juneau, Alaska is seeking an Operations Manager to lead our facilities and deliver exceptional member experiences. You will partner with the General Manager to oversee staff, schedule maintenance, and ensure service excellence across our health and fitness centers.

The ideal candidate brings a proven track record in facilities and people management, a flair for customer service, and a commitment to elevating member and guest experiences in a dynamic fitness environment.

Qualifications

• Proven track record in facilities management.
• Experience in personnel management and team leadership.
• Strong customer service‑focused mindset.

Responsibilities

• Collaborate closely with the General Manager to oversee our dedicated team and manage facilities, ensuring an exceptional experience for our valued members and guests.
• Conduct regular facility inspections, promptly address repair needs, and provide comprehensive reports.
• Lead, train, and guide staff in their daily tasks to uphold service excellence.
• Undertake various administrative duties to bolster our success in the fitness industry.

Skills

Facilities management

People management

Customer service

Job description

The Alaska Club in Juneau, Alaska is seeking an Operations Manager to lead our facilities and deliver exceptional member experiences. You will partner with the General Manager to oversee staff, schedule maintenance, and ensure service excellence across our health and fitness centers.

The ideal candidate brings a proven track record in facilities and people management, a flair for customer service, and a commitment to elevating member and guest experiences in a dynamic fitness environment.