Luxury Client Relationship Lead

Exemplar Luxury Group; Palo Alto (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, vision and dental

Employee discount

401(k) retirement plan

Job summary

Neiman Marcus in Palo Alto is seeking a Client Relationship Lead to grow the top client base and deliver VIP experiences at the store level.

You will cultivate relationships with all client segments, engage clients directly, and execute tactics to hit Client Development KPIs in collaboration with Brand Experience. The role requires luxury retail experience and strong communication skills, with flexibility for evenings and weekends.

Qualifications

• 2-4 years of experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results driven
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advances proficiency in Excel preferred
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Responsibilities

• Become an expert on the top % MVC clients within the Store and/or Market
• Cultivate relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
• Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
• Monitors Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two-channel customers
• Drives all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team
• Leverage and use the Connect app as a key enabler to deepen and build relationships
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Assists and partners with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.)

Skills

Client development

Relationship management

Communication

Education

Bachelor's degree

Tools

MS Office Suite

Excel

Job description

Neiman Marcus in Palo Alto is seeking a Client Relationship Lead to grow the top client base and deliver VIP experiences at the store level.

You will cultivate relationships with all client segments, engage clients directly, and execute tactics to hit Client Development KPIs in collaboration with Brand Experience. The role requires luxury retail experience and strong communication skills, with flexibility for evenings and weekends.