Client Services Associate

RH; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

RH is seeking a Client Services Associate in Cleveland, Ohio. This role is essential for delivering luxury service and effectively addressing client needs. If you have a passion for high-end design and exceptional customer service, we want you!

As a Client Services Associate, you will greet clients, assist with inquiries, and connect them with appropriate Associates. Previous experience in luxury retail or design settings is preferred. Join us in creating a unique luxury experience for our clients.

Qualifications

• Experience in a design firm, high-end furniture showroom, or luxury retail is preferred.
• Ability to manage multiple priorities effectively.
• Excellent organizational and time management skills.

Responsibilities

• Assist clients in a gallery and over the phone.
• Provide elevated service support to resolve client concerns.
• Create a luxury service experience in every interaction.

Skills

Customer service experience

Strong organizational skills

Time management skills

Job description

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

Your Responsibilities

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

Our Requirements

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills