Luxury Client Experience Specialist

Brobston Group; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

Brobston Group in Florida is seeking a Client Advisor to drive store sales and deliver a memorable, sophisticated client experience. You will build and maintain a robust client portfolio, anticipate client needs, and support store management and teammates while upholding Maison standards.

This role requires a business-minded, service-oriented approach, strong collaboration with front- and back-of-house teams, and the ability to create personalized, timeless looks while leveraging digital tools

Qualifications

• Experience in fashion & accessory retail, customer service, or luxury hospitality.
• Ability to create personalized looks.
• Business-minded with an entrepreneurial spirit.
• Strong team spirit and collaboration toward goals.
• Comfort with digital tools and quick tech adaptation.
• Ability to multitask in a fast-paced environment.
• Excellent English and local language skills; multilingual a plus.

Responsibilities

• Provide outstanding client service and after-sale support to all visitors and clients
• Connect and reconnect with clients to identify needs and anticipate future requests
• Cultivate and manage a client portfolio to grow proactive business opportunities
• Drive individual sales and KPI performance with an entrepreneurial mindset
• Create personalized, versatile, and timeless looks for clients
• Use available tools and applications effectively to optimize business opportunities
• Collaborate proactively with front- and back-of-house teams and support overall team objectives
• Adhere to company policies and operational procedures

Skills

Client service excellence

Fashion retail knowledge

Team collaboration

Multitasking

English + local language

Job description

Brobston Group in Florida is seeking a Client Advisor to drive store sales and deliver a memorable, sophisticated client experience. You will build and maintain a robust client portfolio, anticipate client needs, and support store management and teammates while upholding Maison standards.

This role requires a business-minded, service-oriented approach, strong collaboration with front- and back-of-house teams, and the ability to create personalized, timeless looks while leveraging digital tools