Luxury Client Concierge & Boutique Sales Expert

Tom Ford Fashion; Fort Lauderdale (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Tom Ford Fashion is seeking a Client Advisor to deliver exceptional client experiences and product knowledge while driving store sales and KPI performance. You will act as a brand ambassador, building lasting client relationships and upholding the Tom Ford identity.

The role requires 3-5 years of luxury retail experience, strong sales mindset, and the ability to work in a fast-paced, high-energy environment, including nights, weekends, and holidays.

Qualifications

• 3-5 years of retail sales experience required; preferably in a luxury environment.
• Strong entrepreneurial spirit and initiative.
• Strong strategic sales & commercial mindset.
• Exceptional client development skills.
• Deep knowledge of the luxury industry with a high level of fashion sensitivity.
• Strong interpersonal, communication, organization, and follow-through skills.
• Ability to excel in a fast paced, high energy and a positive work environment.
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed.

Responsibilities

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets.
• Generate and manage individual, high-volume sales business and achieve individual sales goals.
• Source, recruit, develop and maintain client book.
• Track and grow spend of existing client network.
• Manage regular client outreach, consignment, and appointment setting.
• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests.
• Maintain strong product knowledge of current and past collections at all times.
• Provide product and client feedback to Store Leadership and Merchandising team.
• Deliver outstanding service to TOM FORD clients.
• Maintain an active presence in the local community; keep informed about major events and client activities.
• Adhere to company policies and procedures at all times.
• Create high energy and a positive work environment.

Skills

Retail sales

Luxury fashion

Client development

Communication

Organizational skills

High energy environment

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Teams

POS systems

Cash register

Job description

Tom Ford Fashion is seeking a Client Advisor to deliver exceptional client experiences and product knowledge while driving store sales and KPI performance. You will act as a brand ambassador, building lasting client relationships and upholding the Tom Ford identity.

The role requires 3-5 years of luxury retail experience, strong sales mindset, and the ability to work in a fast-paced, high-energy environment, including nights, weekends, and holidays.