Client Advisor | Chicago

TOM FORD FASHION; Chicago (IL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Tom Ford Fashion in Chicago is seeking a Client Advisor to deliver exceptional client experiences and expert product knowledge. You will drive individual and store sales targets while acting as a brand ambassador for TOM FORD, building lasting client relationships and loyalty.

The role emphasizes strong client development, high energy, and a significant focus on community engagement and boutique operations. Flexibility for store hours, including nights and weekends, is required.

Formación

• 3-5 years of retail sales experience, preferably in a luxury environment.
• Strong entrepreneurial spirit and initiative.
• Excellent client development and relationship-building skills.
• High fashion sensitivity and knowledge of luxury industry.

Responsabilidades

• Work with Store Leadership to achieve daily, weekly, and monthly sales targets.
• Source, recruit, develop and maintain client book; grow spend of existing clients.
• Deliver outstanding service to TOM FORD clients and maintain product knowledge.
• Follow up on client purchases, alterations, deliveries, and special orders.
• Maintain an active presence in the local community and client activities.
• Adhere to company policies and procedures at all times.

Conocimientos

Retail sales

Luxury environment

Client relationships

Communication

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

POS systems

Microsoft Teams

Descripción del empleo

JOB TITLE: Client Advisor

REPORTS TO: General Manager

Job Purpose:

The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.

Tasks & Responsibilities:

Sales Responsibilities

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets
• Generate and manage individual, high-volume sales business and achieve individual sales goals
• Source, recruit, develop and maintain client book
• Track and grow spend of existing client network
• Manage regular client outreach, consignment, and appointment setting
• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests
• Maintain strong product knowledge of current and past collections at all times
• Provide product and client feedback to Store Leadership and Merchandising team
• Deliver outstanding service to TOM FORD clients
• Maintain an active presence in the local community; keep informed about major events and client activities
• Adhere to company policies and procedures at all times
• Create high energy and a positive work environment

Job Requirements

• 3-5 years of retail sales experience required; preferably in a luxury environment
• Strong entrepreneurial spirit and initiative
• Strong strategic sales & commercial mindset
• Exceptional client development skills
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Strong interpersonal, communication, organization, and follow-through skills
• Ability to excel in a fast paced, high energy and a positive work environment.
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)