Luxury Client Advisor & Brand Ambassador

Tom Ford Fashion; San Diego (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Tom Ford Fashion is seeking a Client Advisor to deliver exceptional client experiences and drive store sales. You will serve as a brand ambassador, building lasting client relationships and enhancing engagement with TOM FORD products.

Your role involves achieving daily and monthly targets, maintaining product knowledge, and providing feedback to leadership. The position requires a proactive, energetic mindset in a fast-paced luxury environment.

Qualifications

• 3-5 years of retail sales experience required; preferably in a luxury environment.
• Strong entrepreneurial spirit and initiative.
• Strong strategic sales & commercial mindset.
• Exceptional client development skills.
• Deep knowledge of the luxury industry with a high level of fashion sensitivity.
• Strong interpersonal, communication, organization, and follow-through skills.
• Availability to work during Store hours of operation, including nights, weekends, and holidays.

Responsibilities

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets.
• Generate and manage individual, high-volume sales business and achieve individual sales goals.
• Source, recruit, develop and maintain client book.
• Track and grow spend of existing client network.
• Manage regular client outreach, consignment, and appointment setting.
• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests.
• Maintain strong product knowledge of current and past collections at all times.
• Provide product and client feedback to Store Leadership and Merchandising team.
• Deliver outstanding service to TOM FORD clients.
• Maintain an active presence in the local community; keep informed about major events and client activities.
• Adhere to company policies and procedures at all times.
• Create high energy and a positive work environment.

Skills

Retail sales

Luxury customer service

Client development

Interpersonal skills

Product knowledge

Job description

Tom Ford Fashion is seeking a Client Advisor to deliver exceptional client experiences and drive store sales. You will serve as a brand ambassador, building lasting client relationships and enhancing engagement with TOM FORD products.

Your role involves achieving daily and monthly targets, maintaining product knowledge, and providing feedback to leadership. The position requires a proactive, energetic mindset in a fast-paced luxury environment.