Luxury Client Advisor | Personal Concierge & CRM Expert

Richemont; Illinois; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Life Insurance

Disability Benefits

401(k) with employer match

Paid time off

Wellness Reimbursement

Employee Assistance Program

Volunteer Days Off

Job summary

Richemont’s IWC brand seeks a Client Advisor in Illinois to deliver stellar client experience, achieve personal sales targets, and serve as a brand ambassador in the boutique. You will host clients, identify sales opportunities, manage clienteling, and uphold luxury standards.

The role requires 3–5 years in sales or hospitality, fluency in English, and strong communication; teamwork, reliability, and a polished, discretionary approach to client service are essential.

Qualifications

• 3-5 years of experience in sales or hospitality.
• Applicants with background in Sales or Hospitality preferred.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalized customer experience.
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager.
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients.
• Find ever new and creative means to exceed client’s expectations.
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique.
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Skills

Fluent English

Job description

Richemont’s IWC brand seeks a Client Advisor in Illinois to deliver stellar client experience, achieve personal sales targets, and serve as a brand ambassador in the boutique. You will host clients, identify sales opportunities, manage clienteling, and uphold luxury standards.

The role requires 3–5 years in sales or hospitality, fluency in English, and strong communication; teamwork, reliability, and a polished, discretionary approach to client service are essential.