Client Advisor

US04 Richemont North America, Inc.; Short Hills (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Job summary

US04 Richemont North America, Inc. in Short Hills, NJ, is seeking a dedicated sales associate to provide exceptional customer experiences and drive sales. You will build strong relationships with clients and exceed sales targets, all while representing the IWC brand.

Ideal candidates should have 3-5 years of relevant experience and a strong ability to communicate and create sales leads. The role offers a competitive salary and a comprehensive benefits package, including medical, dental, and a 401(k) with employer match.

Qualifications

• 3-5 years of experience in sales or hospitality required.
• Fluent in English necessary.
• Comfortable with video chat software.

Responsibilities

• Host clients and stakeholders, providing exceptional customer experiences.
• Exceed sales targets set by Boutique Manager.
• Identify and create sales opportunities.

Skills

Fluent in English

Strong team player mindset

Excellent communicator

Creative and curious

Education

3-5 years of experience in sales or hospitality

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalized customer experience.
• Acknowledge selling of watches, accessories and services as main task and exceed turnover targets set by the Boutique Manager.
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients.
• Find ever new and creative means to exceed client’s expectations.
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM.
• Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique.
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc.) to participate to the boutique administration and elevate the BTQ KPI.

Qualifications

• Education: 3‑5 years of experience in sales or hospitality. Applicants with background in Sales or Hospitality preferred.

Technical Skills and Abilities

• Fluent in English.
• Comfortable with video chat software.

Personal Skills

• Strong team player mindset.
• Excellent communicator with ability to develop strong networks.
• Curious and resourceful.
• Ability to work independently on creating sales leads.
• Result‑oriented and driven.
• Accountable and reliable.
• Able to handle large diversity of tasks in a timely manner, very organized and disciplined.
• High emotional intelligence and general education.
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior.
• Able to adapt approach individually to respective client.
• Open and outgoing personality.
• Demonstrate eagerness and enthusiasm to learn and grow.
• Creative, curious and versatile with good interpersonal competences and empathetic.
• Has perfect manners and can maintain a conversation elegantly.

Benefits & Compensation

Richemont offers a generous compensation and benefits package for eligible employees. Employees in the United States enjoy medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. Employees have paid time off, a wellness reimbursement benefit, and access to an employee assistance program. Volunteer days off are encouraged to support community initiatives.

Salary

Expected Salary Range: $22000 – $25000. Salary will be determined based on relevant skills and experience.