Luxury Client Advisor & Brand Ambassador

IWC Schaffhausen; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

IWC Schaffhausen, a luxury watch brand, seeks a boutique associate in Los Angeles to deliver personalized experiences and drive sales. You will build strong client relationships and manage clienteling activities while upholding brand standards.

Experience in hospitality or luxury retail is preferred. Fluent English, teamwork, and the ability to thrive in a fast-paced luxury environment are essential; you will also organize operations and contribute to visual merchandising and CRM initiatives.

Qualifications

• 3–5 years of sales or hospitality experience.
• Fluent in English.
• Comfortable with video chat software.

Responsibilities

• Host clients and stakeholders with personalized customer experiences.
• Identify and create sales opportunities inside and outside the boutique.
• Develop and maintain client database; manage clienteling activities daily.
• Provide outstanding service; act as a brand ambassador for IWC.
• Organize operational tasks with attention to detail; maintain VM standards.
• Support boutique team with a strong team approach and KPI focus.

Skills

Fluent in English

Job description

IWC Schaffhausen, a luxury watch brand, seeks a boutique associate in Los Angeles to deliver personalized experiences and drive sales. You will build strong client relationships and manage clienteling activities while upholding brand standards.

Experience in hospitality or luxury retail is preferred. Fluent English, teamwork, and the ability to thrive in a fast-paced luxury environment are essential; you will also organize operations and contribute to visual merchandising and CRM initiatives.