Luxury Client Advisor - Multichannel Sales

Tiffany & Co; Northern (KY); Hybrid; USD 48,000 - 55,000; Full time

Job summary

Tiffany & Co. is seeking a Client Advisor based in Parsippany, NJ, to support clients who contact the team for guidance and sales across channels. The role emphasizes luxury service, brand storytelling, and high-quality written and verbal communication to build lasting relationships and drive outcomes.

The position offers competitive pay with commissions and requires a flexible, in-person schedule including evenings, weekends, and holidays as part of a dynamic client contact center environment.

Qualifications

• Excellent verbal and written communication skills.
• High energy and passion for delivering luxury client service.
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied 5 day in-person schedule including days, evenings, nights, weekends and holidays.
• Must have authorization to work in the United States on site.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share brand knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information for long-term relationships.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Skills

Verbal communication

Written communication

Multitasking

Computer proficiency

Flexibility – schedule

US work authorization

Tools

CRM software

Job description

Tiffany & Co. is seeking a Client Advisor based in Parsippany, NJ, to support clients who contact the team for guidance and sales across channels. The role emphasizes luxury service, brand storytelling, and high-quality written and verbal communication to build lasting relationships and drive outcomes.

The position offers competitive pay with commissions and requires a flexible, in-person schedule including evenings, weekends, and holidays as part of a dynamic client contact center environment.