Luxury Client Advisor & Key Holder

Etro; New York (NY); On-site; USD 31,684 - 38,572; Full time

Job summary

A luxury fashion brand is seeking a Client Advisor - Key Holder to supervise sales associates and enhance customer experience. Responsibilities include motivating the sales team, managing customer flow, and resolving issues. The ideal candidate has over three years in luxury retail, strong communication skills, and is proficient in Microsoft Office. This full-time position offers competitive hourly pay ranging from $23.00 to $28.00 based on experience.

Qualifications

• 3+ years of experience in the luxury sector and knowledge of industry-specific dynamics.

Responsibilities

• Supervise and motivate sales associates to deliver high-value experiences.
• Lead a customer-facing team and coach associates.
• Manage customer flow to ensure optimal service.
• Drive partnerships on the selling floor.
• Partner with store management to achieve sales goals.
• Resolve customer issues and escalate as necessary.
• Understand company policies and procedures.
• Assist with store opening and closing.
• Perform additional duties as required.

Skills

Proficient in Microsoft Office Suite, with strong Excel and Outlook skills.

Ability to react quickly within a fast-paced environment.

Strong communicator with proven ability to interact on a professional level.

Ability to build positive, inclusive, and respectful relationships.

Self-motivated, proactive thinker.

Proven ability to drive results.

Understanding of sales analytics and key performance indicators.

Wide client network and proven sales record.

Education

Undergraduate Degree or equivalent experience.

3+ years’ experience in the luxury sector.

Job description

A luxury fashion brand is seeking a Client Advisor - Key Holder to supervise sales associates and enhance customer experience. Responsibilities include motivating the sales team, managing customer flow, and resolving issues. The ideal candidate has over three years in luxury retail, strong communication skills, and is proficient in Microsoft Office. This full-time position offers competitive hourly pay ranging from $23.00 to $28.00 based on experience.