Luxury Client Advisor — Elevate Style & Client Experiences

Burberry; Costa Mesa (CA); On-site; USD 54,000 - 58,000; Full time

Job summary

Burberry in Costa Mesa is seeking a Client Advisor to build relationships with new and existing clients, delivering a personalized and elevated luxury shopping experience while achieving sales targets.

You will be expert in styling and product knowledge, work by appointment, nurture client relationships, and contribute to flawless store operations and visual standards in a fast-paced fashion environment.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in Clientelling and luxury retail.
• Strong product knowledge and fashion interest.
• Fluent in local language; English proficiency desirable.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients.
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
• Foster team work and a positive work climate.
• Build meaningful relationships with Clients.
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.

Skills

Clienteling

Sales targets

Customer service

Product knowledge

Tools

POS systems

Job description

Burberry in Costa Mesa is seeking a Client Advisor to build relationships with new and existing clients, delivering a personalized and elevated luxury shopping experience while achieving sales targets.

You will be expert in styling and product knowledge, work by appointment, nurture client relationships, and contribute to flawless store operations and visual standards in a fast-paced fashion environment.