Luxury Client Advisor: Elevate Style & Relationships

Maison Margiela; Costa Mesa (CA); On-site; USD 26,174 - 27,552; Full time

Job summary

Maison Margiela is seeking a Client Advisor for its Costa Mesa store to drive sales and deliver exceptional luxury customer service. You will build lasting relationships through product knowledge and sophisticated selling ceremonies, contributing to both quantitative and qualitative store objectives.

The role requires a track record in luxury retail, client book experience, and outstanding communication skills to align with the brand’s standards.

Qualifications

• Previous retail customer service experience in luxury market.
• Previous client book preferred.
• Excellent customer services skills.
• Writing and communication skills proficiency (written and verbal).

Responsibilities

• Reach and surpass monthly sales goals as determined by Management.
• Demonstrate in-depth knowledge of products across categories.
• Maintain high standards of service and build loyal clientele.
• Follow up with clients through calls and personalized communications.
• Align styling and brand standards during sales and post-sale process.
• Schedule client appointments and manage databases of client preferences.
• Support store merchandising and inventory accuracy.
• Collaborate with colleagues to achieve business objectives.

Skills

Luxury retail

Clienteling

Sales goals

Communication skills

Job description

Maison Margiela is seeking a Client Advisor for its Costa Mesa store to drive sales and deliver exceptional luxury customer service. You will build lasting relationships through product knowledge and sophisticated selling ceremonies, contributing to both quantitative and qualitative store objectives.

The role requires a track record in luxury retail, client book experience, and outstanding communication skills to align with the brand’s standards.