Luxury Client Advisor: Elevate Experiences & Sales

Brobston Group LLC; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor in New York to deliver exceptional service and build lasting client relationships. The role focuses on welcoming clients, uncovering needs, and driving sales while maintaining brand standards.

The position requires minimum 2 years of luxury retail experience, strong communication skills, and proficiency with Microsoft Office tools. The advisor will assist with visual merchandising and training to support store performance.

Qualifications

• Minimum 2 years of retail experience, preferably in luxury environments.
• Strong client-facing skills and a customer-service mindset.
• Fluent English with professional presentation and punctuality.

Responsibilities

• Welcome clients and provide a high-quality, personalized client experience.
• Develop lasting client relationships through active clienteling and outreach.
• Drive sales and meet KPIs (e.g., ADT, UPT, data capture, repurchase rate).
• Analyze personal KPI performance and adjust sales approach.
• Support inventory preparation, operations tasks, repairs, and follow-up.
• Support and maintain visual merchandising standards and assist with training.
• Collaborate with store leadership to achieve store objectives.

Skills

Clienteling

Sales excellence

Interpersonal communication

Tech proficiency

Tools

MS Word/Excel/Outlook

Job description

Brobston Group LLC is seeking a Client Advisor in New York to deliver exceptional service and build lasting client relationships. The role focuses on welcoming clients, uncovering needs, and driving sales while maintaining brand standards.

The position requires minimum 2 years of luxury retail experience, strong communication skills, and proficiency with Microsoft Office tools. The advisor will assist with visual merchandising and training to support store performance.