Client Advisor, Bal Harbour

RIMOWA GmbH; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

RIMOWA in New York seeks a Client Advisor to drive luxury sales through exceptional service and deep product knowledge. You will build lasting client relationships, deliver an elevated in-store experience, and act as a true brand ambassador for RIMOWA.

You will curate a discerning client portfolio, manage post-purchase services, and contribute to a polished, high-end store environment with evening and weekend availability.

Qualifications

• Experience in premium or luxury retail is required.
• Ability to develop and retain a discerning client base; a luxury client book is a plus.
• Impeccable personal presentation and exceptional communication skills.
• Strong problem-solving and attention to detail.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Achieve and surpass individual sales objectives.
• Act as brand ambassador conveying RIMOWA heritage and craftsmanship.
• Build and nurture an exclusive client portfolio with repeat business.
• Support colleagues to maintain a sophisticated, high-performance sales environment.
• Process all POS transactions accurately and efficiently.
• Open/close store registers in compliance with policies.
• Assist in inventory management and loss prevention.
• Maintain polished visual merchandising and store presentation.

Skills

Premium luxury retail experience

Client book management

Multilingual (Spanish, French, Portug.

Excellent communication

Tools

POS system

Job description

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

Job responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

Profile

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.