Client Advisor, Madison Flagship (Spanish Speaking)

RIMOWA; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

RIMOWA is looking for a Spanish speaking Client Advisor in New York City to drive sales and deliver exceptional client service. The role demands a strong product knowledge and an understanding of luxury retail, focusing on building lasting relationships with clients. Candidates should have proven success in luxury environments, impeccable communication skills, and flexibility in availability. The position offers a chance to be a brand ambassador and provides a sophisticated work atmosphere that emphasizes luxury craftsmanship.

Qualifications

• Proven success in a premium or luxury retail environment.
• Demonstrated expertise in building and retaining client relationships.
• Impeccable personal presentation and exceptional communication skills.
• Flexible availability, including evenings, weekends, and holidays.
• Able to lift and handle items up to 20 lbs.

Responsibilities

• Achieve and surpass individual sales objectives.
• Serve as a brand ambassador for RIMOWA.
• Build and maintain a loyal client portfolio.
• Deliver seamless post-purchase experiences.
• Maintain exceptional visual merchandising throughout the store.

Skills

Sales expertise

Client relations

Communication skills

Problem-solving

Knowledge of luxury craftsmanship

Multilingual (Spanish, French, Portuguese, Mandarin)

Job description

RIMOWA is seeking a highly accomplished and passionate Spanish speaking Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

Job Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

Profile

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.