Luxury Carcierge: Elite Guest Experience Pro

Go Rentals; Grand Rapids (MI); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

401(k) retirement plan

Paid time off

Employee discounts

Travel perks

Cell phone stipend

Job summary

Go Rentals in Grand Rapids, MI seeks a Guest Experience Associate (Carcierge) to deliver five‑star, personalized service across the rental journey. You will engage high‑net‑worth guests at FBOs, hotels, and partner locations, ensuring seamless, luxury service with attention to detail.

The role requires strong communication, a track record in hospitality or sales, and flexibility for early, evening, weekend, and holiday shifts. Competitive pay includes unlimited monthly commission and benefits.

Qualifications

• Minimum high school diploma or GED required.
• Valid unrestricted driver’s license required.
• 1–2 years driving experience and insurability desired.
• Experience in sales and customer service preferred.

Responsibilities

• Ensure every guest entering the FBO/hotel has an exceptional experience.
• Answer incoming guest calls in a courteous, professional manner.
• Negotiate rental contracts with guests and manage paperwork.
• Prepare and present vehicles for guest rental; ensure vehicles are clean.
• Perform pick‑up and drop‑off service for guests renting or returning vehicles.
• Grow guest base by building rapport with key guests and identifying opportunities.

Skills

Excellent communication

Valid driver’s license

Sales & customer service

21+ years old

Willingness to travel

Technology savvy

Education

High school diploma or GED

College degree preferred

Job description

Go Rentals in Grand Rapids, MI seeks a Guest Experience Associate (Carcierge) to deliver five‑star, personalized service across the rental journey. You will engage high‑net‑worth guests at FBOs, hotels, and partner locations, ensuring seamless, luxury service with attention to detail.

The role requires strong communication, a track record in hospitality or sales, and flexibility for early, evening, weekend, and holiday shifts. Competitive pay includes unlimited monthly commission and benefits.