Luxury Boutique Lead & Team Architect

Hublot; Houston (TX); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Hublot North America is seeking an Assistant Boutique Director for our Dallas boutique to support the Boutique Director in all operations and staff management to maximize performance.

You will lead customer service excellence, uphold brand integrity, manage displays, oversee back-office tasks, and drive sales targets while coordinating events and social media alignment with HQ standards.

Qualificações

• Bachelor’s degree preferred and minimum 5 years of related experience.
• Previous retail luxury experience required.
• Minimum of 2 years in a retail management role and previous experience in assisting manage a store required.
• Strong organizational skills.
• Good leadership skills and team management.
• High customer focus and strong interpersonal skills.
• Thorough understanding of timepieces industry desired.

Responsabilidades

• Provide the highest level of customer service in all areas of negotiation, client satisfaction and after-sales service.
• Ensure the integrity of the brand in the boutique according to HQ standards.
• Ensure daily display follows HQ guidelines and rotation on a regular basis.
• Back office and administration.
• Weekly reporting on boutique sales and operations.
• Provide necessary feedback on inventory mix, stock orders and inventory controls.
• Manage logistics of returns and after-sales inventory.
• Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory.
• Events, activations and networking.
• Assist in all logistic of boutique event organized by the brand.
• Ensure boutique Instagram account is updated following the HQ guidelines.
• CRM: ensure customer database is up to date and provide necessary information Management.
• Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
• Acting manager on the floor when Boutique Director is not present in the boutique

Conhecimentos

Leadership

Time management

Customer focus

Interpersonal skills

Retail luxury experience

Formação académica

Bachelor’s degree

Bachelor’s degree preferred

Descrição da oferta de emprego

Hublot North America is seeking an Assistant Boutique Director for our Dallas boutique to support the Boutique Director in all operations and staff management to maximize performance.

You will lead customer service excellence, uphold brand integrity, manage displays, oversee back-office tasks, and drive sales targets while coordinating events and social media alignment with HQ standards.