Luxury Boutique Key Holder | Client Experience Lead

Zadig&Voltaire; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Zadig & Voltaire River Oaks Boutique in Houston seeks a confident Key Holder to support daily operations, deliver a seamless luxury client experience, and uphold the brand’s elevated standards. You will open/close, drive sales, and mentor brand ambassadors.

You bring proven client-focused retail experience, strong service orientation, and knowledge of luxury trends. The role offers growth in a fast-paced, fashion-forward environment and requires outstanding communication and teamwork.

Qualifications

• Experience in client-focused retail sales with a track record of meeting personal sales goals.
• Strong commitment to excellent customer service and memorable shopping experiences.
• Knowledge of retail sales techniques and personalized service.
• Comfortable with store operations including replenishment, stocking, and visual presentation.
• Familiar with POS systems, MS Office, and Google Docs.
• Ability to manage time, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about luxury retail and knowledgeable about market trends.

Responsibilities

• Open/close store and oversee daily operations when management is off-site.
• Maintain a strong floor presence to drive sales and support the team.
• Deliver a personalized luxury client experience.
• Capture client data and support follow-up for clienteling goals.
• Replenish merchandise and keep the sales floor organized and stocked.
• Stay informed on product launches and brand initiatives to educate customers.
• Demonstrate strong styling and product knowledge.
• Use business reporting tools to identify opportunities and optimize daily performance.
• Leverage marketing tools to engage current and new clients and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Show passion for the luxury sector and trends.

Skills

Client-focused sales

Customer service excellence

Retail sales techniques

Visual merchandising

Communication skills

Tools

Retail POS systems

MS Office

Google Docs

Job description

Zadig & Voltaire River Oaks Boutique in Houston seeks a confident Key Holder to support daily operations, deliver a seamless luxury client experience, and uphold the brand’s elevated standards. You will open/close, drive sales, and mentor brand ambassadors.

You bring proven client-focused retail experience, strong service orientation, and knowledge of luxury trends. The role offers growth in a fast-paced, fashion-forward environment and requires outstanding communication and teamwork.