Luxury Boutique Guest Experience Associate

Brobston Group; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group in Miami seeks a Boutique Assistant to support a luxury watch and jewelry boutique. This full-time, on-site role focuses on delivering a refined guest experience through front-of-house hospitality, appointment support, and meticulous boutique upkeep.

You will welcome clients, assist with bookings, restock beverages, maintain pristine client areas, and support private events. The ideal candidate has experience in luxury hospitality, a polished presence, discretion, and the ability

Qualifications

• Experience in luxury hospitality required.
• Luxury retail experience is helpful but not required.
• Polished, professional presence with high-profile clients.
• Ability to work independently with minimal direction.
• Attention to detail and presentation standards.

Responsibilities

• Welcome clients upon arrival and serve as a polished first point of contact in the boutique.
• Support appointment flow by assisting with booking, confirming, and coordinating client visits.
• Partner with the client experience and sales teams to balance scheduled appointments and walk-ins.
• Provide in-boutique hospitality during client visits, including beverages and hosting needs.
• Prepare client spaces before appointments, ensuring seating, refreshments, and presentation details are set.
• Support Advisors during appointments with product retrieval, hospitality service, and related tasks.
• Reset and clean hosting areas after each appointment and maintain VIP room.
• Restock beverages, snacks, and hospitality supplies; monitor inventory.
• Coordinate replenishment orders for hospitality items as needed; keep back-of-house tidy.
• Perform light cleaning of hosting areas and common spaces to uphold boutique environment.
• Assist with private events and after-hours activations by setup and guest care.

Skills

Luxury hospitality

Client service

Discretion

Communication skills

Job description

Brobston Group in Miami seeks a Boutique Assistant to support a luxury watch and jewelry boutique. This full-time, on-site role focuses on delivering a refined guest experience through front-of-house hospitality, appointment support, and meticulous boutique upkeep.

You will welcome clients, assist with bookings, restock beverages, maintain pristine client areas, and support private events. The ideal candidate has experience in luxury hospitality, a polished presence, discretion, and the ability