Luxury Boutique Experience Specialist

CHANEL; McLean (VA); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Wellbeing resources (Wellbeing Days)

Parental leave & fertility support

Generous paid time off

401K

Healthcare: medical, dental, vision

Life insurance & disability

Commuter transit & parking

Job summary

CHANEL is seeking a Boutique Facilitator in McLean to provide outstanding client experiences and support the boutique team across sales, operations, and client services. The role emphasizes teamwork, service excellence, and brand stewardship in a fast-paced retail environment. Flexible schedule and in-store presence are required.

You will assist with packaging, cash handling, and daily store operations while upholding CHANEL’s standards and culture.

Qualifications

• Minimum 1 year of related experience.
• Minimum High School Diploma.
• Able to lift up to 15 lbs.
• Flexible schedule including late nights, weekends and some holidays.
• Heart of House requires in-store presence to facilitate opening/closing and inventory support.

Responsibilities

• Deliver exceptional customer service based on CHANEL’s standard of service and welcome all clients.
• Be the brand ambassador by providing continuous sales and service support.
• Support Operations with shipments, inventory counts and re-ticketing.
• Assist Fashion Advisors with packaging and client-ready presentation.
• Open/close registers and assist with cash handling and deposits.
• Answer phone calls to resolve client issues promptly and professionally.

Skills

Team player

Customer experience

Communication skills

Foreign languages preferred

Education

High school diploma

Job description

CHANEL is seeking a Boutique Facilitator in McLean to provide outstanding client experiences and support the boutique team across sales, operations, and client services. The role emphasizes teamwork, service excellence, and brand stewardship in a fast-paced retail environment. Flexible schedule and in-store presence are required.

You will assist with packaging, cash handling, and daily store operations while upholding CHANEL’s standards and culture.