Luxury Boutique Director - Sales & Team Experience Lead

Brobston Group; Beverly Hills (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Brobston Group in Beverly Hills seeks a Boutique Director to lead boutique sales, client development, and daily operations, driving business growth while upholding brand standards. The role requires leading a high-performing team, delivering an exceptional client experience, and managing CRM activities and events.

Ideal candidates bring 5–10 years in luxury retail, proven team development, and strong communication.

Qualifications

• 5 to 10 years of experience in luxury retail and/or the service industry.
• Experience developing teams and implementing actionable development plans.
• Excellent communication and organizational skills.
• Proficiency with SAP and Microsoft Office.
• Professional, proactive, adaptable, and able to motivate and collaborate with a team.

Responsibilities

• Achieve sales goals and KPIs, develop strategic sales plans, and pursue local business opportunities.
• Train, motivate, and develop the boutique team; coach on the selling floor and oversee performance reviews and recruitment.
• Deliver exceptional client service, develop CRM activities, and execute client events and outreach.
• Oversee boutique expenses, staffing, scheduling, reporting, inventory, shipping, security, and stock quality.
• Maintain boutique standards and visual merchandising in alignment with brand guidelines.

Skills

Communication

Organizational skills

Team leadership

Tools

SAP

Microsoft Office

Job description

The Brobston Group in Beverly Hills seeks a Boutique Director to lead boutique sales, client development, and daily operations, driving business growth while upholding brand standards. The role requires leading a high-performing team, delivering an exceptional client experience, and managing CRM activities and events.

Ideal candidates bring 5–10 years in luxury retail, proven team development, and strong communication.