Luxury Boutique Concierge & Client Experience

Richemont (Cartier/Van Cleef); Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cartier North America in Houston seeks a Boutique Assistant to support the client experience in-store, aligned with our Maison values of openness, curiosity, generosity, sharing, respect, rigor, and independence. You will help deliver exceptional hospitality, assist the boutique team, manage appointments, present products, wrap gifts, and coordinate guest services to foster lasting brand loyalty.

Experience in luxury retail, service or hospitality is a plus; strong computer skills and

Qualifications

• Experience in luxury retail, service or hospitality is a plus.
• Strong guest service orientation and professional demeanor.
• Comfort with technology and basic computer use.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Assist boutique team front- and back-of-house to ensure seamless client experiences (appointment prep, entertainment, product presentation, gift wrapping).
• Support appointment flow, stage discovery, and curb/phone inquiries; assist with quick service requests and special projects.

Skills

Hospitality

Customer service

Communication

Teamwork

Tools

MS Office

SAP

Job description

Cartier North America in Houston seeks a Boutique Assistant to support the client experience in-store, aligned with our Maison values of openness, curiosity, generosity, sharing, respect, rigor, and independence. You will help deliver exceptional hospitality, assist the boutique team, manage appointments, present products, wrap gifts, and coordinate guest services to foster lasting brand loyalty.

Experience in luxury retail, service or hospitality is a plus; strong computer skills and