Luxury Boutique Client Experience Specialist

Richemont; Short Hills (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Comprehensive employee benefits

Job summary

Cartier North America in Short Hills is seeking a Boutique Assistant to support the client experience strategy in boutique with a 360° view aligned to our Maison Values. The role focuses on delivering exceptional hospitality and a memorable client journey.

You will work with boutique management to execute tailored client experiences, assist with appointment preparation, product presentation, and sales finalization, and help maintain a welcoming environment across front- and back-of-house

Qualifications

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service).
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Skills

Excellent computer skills

MS Office

SAP knowledge

Tools

SAP

Job description

Cartier North America in Short Hills is seeking a Boutique Assistant to support the client experience strategy in boutique with a 360° view aligned to our Maison Values. The role focuses on delivering exceptional hospitality and a memorable client journey.

You will work with boutique management to execute tailored client experiences, assist with appointment preparation, product presentation, and sales finalization, and help maintain a welcoming environment across front- and back-of-house