Luxury Boutique Client Experience Host

cc; New York (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

CHANEL in New York seeks a Boutique Facilitator, Client Experience Host to greet guests with warmth and sophistication. You will coordinate with sales teams to ensure a seamless, personalized boutique experience from arrival through post-visit follow-up.

Key responsibilities include managing guest flow, assisting with purchases and VIP clients, and supporting private events. A strong client-focus, polished presentation, and comfort with luxury hospitality are essential.

Qualifications

• Minimum 1 year of related experience.
• Experience in luxury hospitality or retail preferred.
• Willingness to work late nights, weekends and some holidays.
• Able to lift 15 lbs.
• Foreign language skills are a plus.

Responsibilities

• Greet guests with warmth and elegance, ensuring a personalized welcome.
• Guide guests throughout their visit and coordinate with sales teams.
• Manage guest flow for a serene boutique environment.
• Support VICs and high-value clients with bespoke assistance.
• Assist with purchases, transportation, and boutique events.

Skills

Exceptional client service

Strong communication

Team collaboration

Discretion with VICs

CRM proficiency

Education

High School Diploma

Tools

CRM platforms

Appointment tools

Job description

CHANEL in New York seeks a Boutique Facilitator, Client Experience Host to greet guests with warmth and sophistication. You will coordinate with sales teams to ensure a seamless, personalized boutique experience from arrival through post-visit follow-up.

Key responsibilities include managing guest flow, assisting with purchases and VIP clients, and supporting private events. A strong client-focus, polished presentation, and comfort with luxury hospitality are essential.