Luxury Boston Sales Advisor - Customer Experience & CRM

Longchamp; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Longchamp, a family-owned luxury brand, seeks a Sales Advisor in Boston to deliver a personalized customer experience and uphold the house sale ceremony. The role focuses on achieving individual sales objectives while proactively engaging customers and managing loyalty programs.

You will also support CRM activities and ensure smooth store operations, including stock and deliveries, with precision and independence.

Qualifications

• Experience in delivering personalized customer service in a retail environment.
• Ability to meet individual sales targets (turnover, average basket, conversion rate).
• Experience with CRM actions such as loyalty, customer follow-up, and contact management.

Responsibilities

• Deliver a personalized and memorable customer experience by applying the house sale ceremony.
• Achieve individual sales objectives by adopting a proactive and committed posture.
• Manage current CRM actions (loyalty, customer follow-up, contact) to develop the customer portfolio.
• Ensure store operations (stock management, receipt of deliveries, maintenance of the point of sale) with rigor and autonomy.

Skills

Customer experience

Sales objectives

CRM & loyalty

Stock management

Tools

CRM

Job description

Longchamp, a family-owned luxury brand, seeks a Sales Advisor in Boston to deliver a personalized customer experience and uphold the house sale ceremony. The role focuses on achieving individual sales objectives while proactively engaging customers and managing loyalty programs.

You will also support CRM activities and ensure smooth store operations, including stock and deliveries, with precision and independence.