Bellperson / Valet (Full Time)

SmartRecruiters, Inc.; Boyes Hot Springs (CA); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Discounted stays

Wellness discounts

401(k) with match

Healthcare plans

Job summary

Fairmont Sonoma Mission Inn & Spa is seeking a guest-facing team member to assist guests during arrival and departure, maintain a safe and orderly work area, and address guest concerns with professional follow-through. You will act as an ambassador for the property and collaborate with front desk, guest services, and other departments.

The role requires strong communication, a welcoming demeanor, and the ability to lift 30 pounds and navigate stairs.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to lift 30 pounds and stand for extended periods.

Responsibilities

• Assist guests during arrival and departure.
• Maintain cleanliness, safety and order in work areas.
• Handle complaints in a caring, professional manner with follow-up.
• Be an ambassador for Fairmont Sonoma Mission Inn & Spa with VIPs and groups.
• Coordinate with Front Office, Guest Services, and other departments.
• Assist Front Office Managers on projects and tasks as needed.

Skills

Customer service

Communication skills

Light lifting

Under pressure work

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Sonoma Mission Inn & Spa

Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style resort renowned for its historic charm, naturally heated geothermal mineral springs, and world-class spa experiences in the heart of California's Wine Country. Blending timeless luxury with authentic Sonoma hospitality, we make special happen for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

What you will be doing:

Including the following. Other duties may be assigned

• Assist all guests during and throughout their arrival and departure.
• Maintain cleanliness, safety and order in all of his/her work areas.
• Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
• Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
• Maintain open lines of communication with all other hotel departments, especially the Director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
• Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner.
• Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
• Assisting with replacing propane at the fire-pits
• Covering up the fire-pits and outdoor furniture during inclement weather
• Ensure the outdoor furniture is neatly arrange and organize.
• Assisting with all & any food service items & other equipment being returned to their respective departments
• Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
• Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
• Reporting all engineering, maintenance and housekeeping requests & concerns
• Immaculate grooming
• Able to lift 30 pounds and to walk up and down 3 flights of stairs
• Have a clean valid CA divers license

Rate of Pay: $20.50 per hour

Qualifications

Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
• Strong communication skills to interact with all types of guests and employee situations.
• Ability to work under pressure and in guest contact areas and prioritize information quickly.
• Ability to organize and prioritize based on guest needs to maintain team flow and efficiency.

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process

Visa Requirements

Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.