Luxury Bell & Door Attendant — Guest Services

montage; New York (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

Montage invites applications for a Bell/Door Attendant to support the Rooms leadership team in delivering exceptional experiences to our guests. The role focuses on engaging guests and managing the full-cycle luggage experience while aligning with the hotel's goals, vision, and values.

The position offers an hourly wage between $18.97 and $25.30, exclusive of incentives. Candidates should have strong English skills, a high school diploma, and prior hotel or bell experience is preferred.

Qualifications

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write and understand English, the primary language used in the workplace.
• High School Diploma or equivalent.
• Luxury hotel experience preferred.
• Prior Bell position experience preferred.

Responsibilities

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Montage invites applications for a Bell/Door Attendant to support the Rooms leadership team in delivering exceptional experiences to our guests. The role focuses on engaging guests and managing the full-cycle luggage experience while aligning with the hotel's goals, vision, and values.

The position offers an hourly wage between $18.97 and $25.30, exclusive of incentives. Candidates should have strong English skills, a high school diploma, and prior hotel or bell experience is preferred.