Luxury Bell Captain: Guest Arrival & Training Lead

CoralTree Hospitality Group; Ivins (UT); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive tips

Luxury resort environment

Job summary

CoralTree Hospitality Group’s Black Desert Resort in Southern Utah seeks a Bell Captain to deliver seamless, personalized arrival and departure experiences for luxury guests. You will assist with luggage, guest transportation, and resort orientation, coordinating daily Bell operations as an experienced team member while training Bell Attendants.

This tipped, guest-facing role emphasizes Forbes-inspired service, high-volume interactions, and collaboration with Front Desk, Concierge, Valet, and

Qualifications

• Minimum of 1 to 2 years of Bell, Valet, Front Office, Guest Services, or luxury hospitality experience preferred.
• Previous experience training or onboarding team members preferred.
• Strong guest service skills with a genuine desire to create personalized and memorable experiences.

Responsibilities

• Provide warm, professional, and personalized arrival and departure service to resort guests.
• Greet arriving guests, assist with luggage, provide directions, and introduce guests to resort services, amenities, dining, golf, spa, recreation, and other experiences.
• Load, unload, transport, store, and deliver guest luggage safely and efficiently.
• Escort guests to accommodations when appropriate, providing an informative resort and room orientation while anticipating questions and needs.
• Assist departing guests with luggage retrieval, transportation coordination, vehicle loading, and other departure needs.
• Perform the regular guest-facing duties of a Bell Attendant and actively participate in daily Bell services.
• Serve as an experienced resource for Bell Attendants during assigned shifts, helping coordinate the flow of luggage, deliveries, guest requests, and transportation needs.
• Train new Bell Attendants on resort standards, guest interaction, luggage handling, room orientation, transportation procedures, safety expectations, and departmental SOPs.

Skills

Bell operations

Guest services

Front Office

Customer service

Training experience

Luxury hospitality

Communication skills

Operational coordination

Tools

Radios

Mobile devices

Luggage equipment

Job description

CoralTree Hospitality Group’s Black Desert Resort in Southern Utah seeks a Bell Captain to deliver seamless, personalized arrival and departure experiences for luxury guests. You will assist with luggage, guest transportation, and resort orientation, coordinating daily Bell operations as an experienced team member while training Bell Attendants.

This tipped, guest-facing role emphasizes Forbes-inspired service, high-volume interactions, and collaboration with Front Desk, Concierge, Valet, and