Luxury Bell Captain: Arrival Concierge & Team Trainer

Black Desert Resort; Ivins (UT); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive Compensation

Guest Experience

Career Growth

Job summary

Black Desert Resort in Southern Utah seeks a Bell Captain to ensure seamless arrivals and departures, assist with luggage, transportation, and guest orientation, while guiding Bell Attendants with Forbes-inspired luxury service standards. This is a tipped guest-facing role that regularly performs Bell Attendant duties during shifts.

The Bell Captain also trains teammates, coordinates with Front Desk, Valet, and Housekeeping, and maintains equipment and luggage controls to deliver personalized

Qualifications

• Minimum of 1 to 2 years of Bell, Valet, Front Office, Guest Services, or luxury hospitality experience preferred.
• Previous experience training or onboarding team members preferred.
• Strong guest service skills with a genuine desire to create personalized and memorable experiences.

Responsibilities

• Provide warm, professional, and personalized arrival and departure service to resort guests.
• Greet arriving guests, assist with luggage, provide directions, and introduce guests to resort services, amenities, dining, golf, spa, recreation, and other experiences.
• Load, unload, transport, store, and deliver guest luggage safely and efficiently.
• Escort guests to accommodations when appropriate, providing an informative resort and room orientation while anticipating questions and needs.
• Assist departing guests with luggage retrieval, transportation coordination, vehicle loading, and other departure needs.
• Perform the regular guest-facing duties of a Bell Attendant and actively participate in daily Bell services.
• Train new Bell Attendants on resort standards, guest interaction, luggage handling, room orientation, transportation procedures, safety expectations, and departmental SOPs.
• Provide ongoing peer coaching and reinforcement of established service standards and procedures.
• Support daily training activities and communicate training needs or opportunities to Front Office leadership.
• Assist in organizing the Bell Desk, luggage storage areas, equipment, luggage carts, radios, and other operational supplies.
• Coordinate guest requests with Front Desk, Concierge, Valet, Transportation, Housekeeping, Engineering, Security, and other resort departments.
• Monitor guest arrivals and departures and communicate anticipated periods of high volume to the Bell team and Front Office leadership.
• Assist with VIP arrivals, group movements, special events, weddings, conferences, golf groups, and other high-volume arrival and departure periods.
• Complete guest deliveries, including luggage, packages, amenities, messages, and other approved items, accurately and promptly.
• Maintain awareness of resort programming, restaurants, hours of operation, events, transportation options, and local attractions to provide accurate guest information.
• Assist guests with transportation questions and coordinate resort transportation services in accordance with established procedures.
• Maintain appropriate control and documentation of stored luggage, packages, luggage claim tickets, guest belongings and lost & found items.
• Inspect Bell carts, luggage storage areas, and guest service equipment for cleanliness, organization, and safety.
• Immediately report damaged equipment, safety hazards, guest concerns, or operational issues to management.
• Recognize guest concerns and service opportunities and take appropriate action within established guidelines. Escalate matters to management when additional authority or service recovery is required.
• Maintain guest privacy and protect guest belongings and confidential information at all times.
• Follow all resort safety, security, lost and found, key control, emergency response, and guest property procedures.
• Perform other guest service duties as assigned based on business and operational needs.

Skills

Bell experience

Guest services

Luxury hospitality

Staff training

Job description

Black Desert Resort in Southern Utah seeks a Bell Captain to ensure seamless arrivals and departures, assist with luggage, transportation, and guest orientation, while guiding Bell Attendants with Forbes-inspired luxury service standards. This is a tipped guest-facing role that regularly performs Bell Attendant duties during shifts.

The Bell Captain also trains teammates, coordinates with Front Desk, Valet, and Housekeeping, and maintains equipment and luggage controls to deliver personalized