Luxury Bell Captain - Guest Arrival Leader

Auberge Collection

Park City (AL)

On-site

USD 32,000 - 46,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Auberge Collection's Goldener Hirsch in Deer Valley, Utah, seeks a Lead Bell to set the tone for exceptional guest service. You will lead a team of bellmen and orchestrate seamless arrivals and departures, ensuring every guest's journey begins and ends with warmth and efficiency.

Responsibilities include supervising staff, assisting guests with luggage and transportation, coordinating with other hotel departments, conducting training on service standards and safety, and resolving guest concerns

Qualifications

Minimum of 1 year experience as a Bellperson, preferably in luxury environment.
Ability to work a flexible schedule including weekends and holidays.
Valid license to operate a motor vehicle.

Responsibilities

Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
Conduct training sessions for bell staff, ensuring they are well‑versed in customer service standards, safety procedures, and hotel policies.
Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.