Luxury Banquet Manager - Events & Guest Experience

Auberge Resorts LLC; Waimea/Kamuela (HI); On-site; USD 80,000 - 90,000; Full time

Job summary

Mauna Lani Auberge Resorts LLC seeks a skilled Banquet Manager to oversee all banquet prep and execution. The ideal candidate is energetic, well-organized, strategic, and front-facing with an entrepreneurial spirit, capable of rallying the team to deliver vibrant, stylish service.

The role requires leading event coordination, training, and daily briefings while maintaining high guest satisfaction and community relations in a luxury hotel setting on the Island of Hawaii.

Qualifications

• Minimum of 5 years experience in a similar position with supervisory responsibilities.
• Strong attention to detail and clear communication skills.
• Developed time management skills and leadership in a luxury hotel setting.
• Experience with InfoGenesis point of sales system and Google Suites.
• Food Handlers certification and TB clearance required.

Responsibilities

• Ensure banquet set-up, displays, and service align with event orders.
• Collaborate with Events & Catering to plan and detail events.
• Lead meetings with event coordinators and BANQUET EVENT ORDER briefings.
• Maintain high guest visibility, greet arrivals, and address complaints to satisfaction.
• Conduct ongoing training sessions to improve banquet service knowledge.
• Participate in employee and community relations functions.
• Lead daily briefings.

Skills

communication skills

time management

attention to detail

leadership experience

customer service

Education

Food Handlers certification

Tools

InfoGenesis POS

Google Suites

Job description

Mauna Lani Auberge Resorts LLC seeks a skilled Banquet Manager to oversee all banquet prep and execution. The ideal candidate is energetic, well-organized, strategic, and front-facing with an entrepreneurial spirit, capable of rallying the team to deliver vibrant, stylish service.

The role requires leading event coordination, training, and daily briefings while maintaining high guest satisfaction and community relations in a luxury hotel setting on the Island of Hawaii.