Luxury Banquet Lead - Elite Event Experience

Cliff House Maine; Cape Neddick (ME); Sur place; USD 10 000 - 15 000; Plein temps

Résumé du poste

The Cliff House Maine is seeking a Banquet Captain to lead the banquet team across all functions, including set-up, service and breakdown, turning guest interactions into moments of magic. This leadership role elevates service standards, mentors supervisors and staff, and partners with culinary and planning teams to ensure luxury experiences.

You will manage operations with urgency and accountability, ensure BEO accuracy, billing and consumption alignment, and maintain flawless guest service at

Qualifications

• Leads and mentors banquet staff to deliver luxury service.
• Maintains high service standards and guest satisfaction.
• Communicates effectively with team and guests.

Responsabilités

• Oversee events and complex programs.
• Support scheduling, staffing strategy, and labor efficiency.
• Partner with banquet leadership on daily operations and execution strategy.
• Conduct preshift meetings and ensure team preparedness across all positions.
• Mentor and develop team members including supervisors, servers, bartenders and housemen.
• Lead daily walkthroughs to ensure luxury standards.
• Ensure accuracy of billing, consumption, and event reports.
• Identify operational gaps and implement real-time solutions.
• Serve as point of contact for service challenges or guest concerns.
• Collaborate with culinary and planning teams for event execution.

Connaissances

Leadership

Guest service

Multitasking

English communication

Team mentoring

Outils

POS system

Description du poste

The Cliff House Maine is seeking a Banquet Captain to lead the banquet team across all functions, including set-up, service and breakdown, turning guest interactions into moments of magic. This leadership role elevates service standards, mentors supervisors and staff, and partners with culinary and planning teams to ensure luxury experiences.

You will manage operations with urgency and accountability, ensure BEO accuracy, billing and consumption alignment, and maintain flawless guest service at