Luxury Automotive Service Manager

Murgado Automotive Group; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Murgado Automotive Group is seeking a Luxury Automotive Service Manager to lead their service department in Chicago. The role involves managing operations, ensuring high customer satisfaction, and optimizing technician productivity. This position offers competitive salary, comprehensive benefits, and career advancement opportunities in a dynamic work environment.

Benefits

Competitive salary and bonus opportunities

Comprehensive benefits package

Career advancement opportunities

Ongoing training and professional development

Dynamic work environment

Qualifications

• Experienced in automotive service management in a luxury brand.
• Strong leadership and motivational skills required.
• Proficiency in service management software is essential.

Responsibilities

• Oversee staffing, training, and performance management of service department.
• Ensure exceptional customer service and satisfaction.
• Implement strategies to improve departmental efficiency and profitability.

Skills

Leadership

Communication

Customer Service

Interpersonal Skills

Problem Solving

Tools

Automotive Service Management Software

Job description

Murgado Automotive Group is a leader in the automotive industry, representing top brands and delivering exceptional service to our customers. We are committed to providing a dynamic and supportive work environment where team members can thrive and grow. We are currently seeking a motivated and experienced Automotive Service Manager to join our team and lead our service department to new heights.

As a Luxury Automotive Service Manager at Murgado Automotive Group, you will play a key role in ensuring the success and efficiency of our service department. You will be responsible for overseeing day-to-day operations, managing a team of service advisors and technicians, and ensuring that our customers receive top-notch service at every visit.

Responsibilities:

Oversee all aspects of the service department, including staffing, training, and performance management

Ensure that service advisors provide exceptional customer service and maintain high levels of customer satisfaction

Monitor service department performance metrics and implement strategies to improve efficiency and profitability

Manage scheduling and workflow to optimize technician productivity and minimize customer wait times

Ensure compliance with company policies, procedures, and safety standards

Qualifications:

Previous experience in automotive service management in a luxury brand (Audi, BMW, Lexus, Land Rover, Mercedes-Benz, Porsche, etc.)

Strong leadership and management skills, with the ability to motivate and inspire a team

Excellent communication and interpersonal skills

Proficiency with automotive service management software and computer systems

Knowledge of automotive repair processes and industry best practices

Benefits:

Competitive salary and bonus opportunities

Comprehensive benefits package, including health insurance and retirement plans

Opportunities for career advancement within the Murgado Automotive Group

Ongoing training and professional development opportunities

Dynamic and collaborative work environment

If you are a dynamic leader with a passion for automotive service and a commitment to excellence, we invite you to join our team at Murgado Automotive Group as an Luxury Automotive Service Manager. We look forward to reviewing your application!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.