Luxury Auto Warranty Claims Specialist

Champion Porsche; Pompano Beach (FL); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Résumé du poste

Champion Porsche in Florida seeks a Warranty Administrator to handle accurate and timely warranty claims in line with Porsche manufacturer guidelines. You will submit claims, track reimbursements, and liaise with both the workshop team and Porsche warranty representatives.

The role requires meticulous attention to detail, excellent communication skills, and a solid understanding of automotive warranty processes, ideally with experience in luxury brands.

Qualifications

• Previous experience in warranty administration.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills with a customer-focused mindset.

Responsabilités

• Accurately prepare and submit all warranty claims to Porsche using the approval systems (e.g.,PIWIS, PPN, etc.).
• Review repair orders for proper completion, accuracy, and legibility.
• Communicate with customers, vendors, and internal departments regarding warranty issues and resolutions.
• Maintain detailed records of warranty claims and related correspondence.
• Collaborate with the service department to resolve any discrepancies or issues related to warranty claims.
• Stay updated on product warranties, policies, and procedures to provide accurate information to customers.
• Maintain detailed records of all warranty transactions for audit purposes
• Provide regular reports to management regarding claim status, revenue and efficiency

Connaissances

Attention to detail

Communication skills

Teamwork

Description du poste

Champion Porsche in Florida seeks a Warranty Administrator to handle accurate and timely warranty claims in line with Porsche manufacturer guidelines. You will submit claims, track reimbursements, and liaise with both the workshop team and Porsche warranty representatives.

The role requires meticulous attention to detail, excellent communication skills, and a solid understanding of automotive warranty processes, ideally with experience in luxury brands.