Luxury Auto Shop Receptionist & Guest Experience

Crest Auto Group; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Coverage

Dental Coverage

Vision Coverage

Group Life

Disability Insurance

401K

Paid Vacation

Car Allowance

Job summary

Crest Auto Group in Plano, TX is seeking a friendly Receptionist/Administrative Assistant to greet guests, answer calls, schedule appointments, and support service operations. This role is vital for keeping the front desk organized and customers well-informed throughout their visit.

Responsibilities include handling inquiries, coordinating shop calendars, processing payments, and assisting with clerical tasks while ensuring professional presentation and exceptional customer service at all times.

Qualifications

• Ability to read and interpret documents.
• Previous Reception experience preferred not required
• Previous customer service experience
• Able to work Monday- Friday and every other Saturday
• Friendly and energetic
• Team oriented
• Proficient in Microsoft
• Excellent organizational skills
• Professional personal appearance

Responsibilities

• Greeting guests, answering multi-line phone calls, and routing inquiries.
• Booking estimates, drop-off times, and post-repair inspections on the shop calendar.
• Acting as a central communication link between clients, estimators, insurance companies, and repair technicians regarding job progress
• Logging new repair orders, customer information, vehicle details, and warranties into the shop management software.
• Create Purchase Orders
• Reconciling incoming vendor invoices against active purchase orders and delivery receipts to ensure accurate pricing and parts counts.
• Assisting with compiling final repair orders (ROs) and closing out tickets once jobs are completed
• Accept customer payments and other cashiering functions.
• Receives incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Ensuring paper and digital files are compliant, legible, and routed to the correct department (accounting or management)
• May also assist with other related clerical duties such as photocopying, faxing, filing and collating.

Skills

Customer service

Communication

Reception

Organization

Microsoft Office

CDK

Teamwork

Phone etiquette

Tools

CDK Software

Job description

Crest Auto Group in Plano, TX is seeking a friendly Receptionist/Administrative Assistant to greet guests, answer calls, schedule appointments, and support service operations. This role is vital for keeping the front desk organized and customers well-informed throughout their visit.

Responsibilities include handling inquiries, coordinating shop calendars, processing payments, and assisting with clerical tasks while ensuring professional presentation and exceptional customer service at all times.