Body Shop Reception

Crest Cars; Plano, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Coverage

Dental Coverage

Vision Coverage

Group Life

Short/Long Term Disability

401K

Paid Vacation

Car Allowance Program

Job summary

Crest Auto Group in Plano, TX is seeking a friendly front desk Receptionist to greet guests, schedule estimates, and coordinate communications between clients, estimators, insurance companies and repair technicians.

The role requires a customer-service focus, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Expect routine clerical duties and cashiering responsibilities at a busy dealership setting.

Qualifications

• Experience in customer service or front-desk roles preferred.
• Strong communication and interpersonal skills for diverse clients.
• Able to work Monday–Friday and every other Saturday.
• Professional appearance and positive, energetic attitude.
• Proficient with Microsoft Office suite and basic software navigation.
• Familiarity with CDK or equivalent shop management systems is a plus.

Responsibilities

• Greeting guests, answering multi-line phone calls, and routing inquiries.
• Booking estimates, drop-off times, and post-repair inspections on the shop calendar.
• Acting as central communication link between clients, estimators, insurance companies, and repair technicians.
• Logging new repair orders, customer information, vehicle details, and warranties into the shop management software.
• Create Purchase Orders.
• Reconciling vendor invoices against active purchase orders and delivery receipts.
• Assisting with compiling final repair orders and closing out tickets.
• Accept customer payments and other cashiering functions.
• Receives incoming mail; coordinates express mail services (FedEx, UPS).
• Ensuring paper and digital files are compliant and routed to the correct department.
• May assist with photocopying, faxing, filing and collating.

Skills

Customer service

Communication

Microsoft Office

CDK

Professional appearance

Team oriented

Tools

CDK

Microsoft Office

Job description

As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that,you can expect to work with a team of dedicated employees with a commongoal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty,long-term careers and happy employees.

Employees work in a customer centric environment that offers amenities like:

• Large Event Room and Wine Cellar for hosting customer and community events
• Full service Commercial kitchen with on-staff Chef inspired menus
• Full-service Cafes in each new car building
• Coffee bars with full time Barista's
• Golf Putting Greens
• Customer Technology Areas
• Vehicle Technology Consultants
• Automated drive-thru Carwash

Available Benefits of Employment:

• Health Coverage
• Dental Coverage
• Vision Coverage
• Group Life
• Short / Long Term Disability
• 401K
• Paid Vacation
• Car Allowance Program

RESPONSIBILITIES

• Greeting guests, answering multi-line phone calls, and routing inquiries
• Booking estimates, drop-off times, and post-repair inspections on the shop calendar.
• Acting as a central communication link between clients, estimators, insurance companies, and repair technicians regarding job progress
• Logging new repair orders, customer information, vehicle details, and warranties into the shop management software.
• Create Purchase Orders
• Reconciling incoming vendor invoices against active purchase orders and delivery receipts to ensure accurate pricing and parts counts.
• Assisting with compiling final repair orders (ROs) and closing out tickets once jobs are completed
• Accept customer payments and other cashiering functions.
• Receives incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Ensuring paper and digital files are compliant, legible, and routed to the correct department (accounting or management)
• May also assist with other related clerical duties such as photocopying, faxing, filing and collating.

QUALIFICATIONS

• Ability to read and interpret documents.
• Previous Reception experience preferred not required
• Previous customer service experience
• Able to work Monday- Friday and every other Saturday
• Friendly and energetic
• Team orientated
• Ability to communicate and relay information effectively to customers, employees, and management.
• Proficient in Microsoft
• Previous experience with CDK preferred not required
• Excellent organizational skills
• Professional personal appearance

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.