Luxury Auto Service Advisor - Elevate Client Experience

Sunset Porsche Audi; Beaverton (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical, Dental, and Vision insurance

Life insurance

PTO after 90 days

Paid holidays

Career growth and advancement

Certification and training programs

Job summary

Sunset Porsche Audi in Beaverton, Oregon is seeking a Service Advisor to act as the trusted liaison between clients and our service department, delivering world-class care and building premium relationships.

The role requires 2–3 years in luxury automotive service advising, outstanding customer service, strong communication, and proficiency with DMS/CRM tools. This is an on-site position offering competitive pay and benefits.

Qualifications

• 2–3 years of experience as a Service Advisor, preferably with luxury or high-performance brands.
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to explain complex technical issues in simple terms.
• Ability to accurately assess and communicate vehicle issues while ensuring diagnostic details are documented correctly.

Responsibilities

• Greet clients in a professional, welcoming manner and serve as their dedicated point of contact throughout the service process.
• Listen attentively to customer concerns, accurately document vehicle symptoms, and ensure repair requests are captured clearly for technician diagnosis.
• Clearly explain vehicle maintenance and repair recommendations, ensuring clients understand all aspects of service performed.
• Prepare accurate and transparent repair orders, estimates, and invoices.
• Coordinate with technicians and the parts department to ensure efficient workflow and timely availability of required components.
• Provide regular status updates to clients, maintaining communication from drop-off to delivery.
• Review completed work with clients at vehicle delivery, ensuring satisfaction and addressing any concerns.
• Develop lasting client relationships that build trust and loyalty, supporting long-term retention.
• Maintain up-to-date knowledge of Porsche vehicles, technologies, service campaigns, and manufacturer standards.
• Participate in Porsche training and professional development programs to enhance technical knowledge and customer service skills.

Skills

Customer service

Communication skills

DMS systems

CRM tools

Team collaboration

Organizational skills

Driver's license

Tools

Dealer Management Systems (DMS)

CRM software

Job description

Sunset Porsche Audi in Beaverton, Oregon is seeking a Service Advisor to act as the trusted liaison between clients and our service department, delivering world-class care and building premium relationships.

The role requires 2–3 years in luxury automotive service advising, outstanding customer service, strong communication, and proficiency with DMS/CRM tools. This is an on-site position offering competitive pay and benefits.