Porsche Service Advisor

Sunset Porsche Audi; Beaverton (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical, Dental, and Vision insurance

Life insurance

PTO after 90 days

Paid holidays

Career growth and advancement

Certification and training programs

Job summary

Sunset Porsche Audi in Beaverton, Oregon is seeking a Service Advisor to act as the trusted liaison between clients and our service department, delivering world-class care and building premium relationships.

The role requires 2–3 years in luxury automotive service advising, outstanding customer service, strong communication, and proficiency with DMS/CRM tools. This is an on-site position offering competitive pay and benefits.

Qualifications

• 2–3 years of experience as a Service Advisor, preferably with luxury or high-performance brands.
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to explain complex technical issues in simple terms.
• Ability to accurately assess and communicate vehicle issues while ensuring diagnostic details are documented correctly.

Responsibilities

• Greet clients in a professional, welcoming manner and serve as their dedicated point of contact throughout the service process.
• Listen attentively to customer concerns, accurately document vehicle symptoms, and ensure repair requests are captured clearly for technician diagnosis.
• Clearly explain vehicle maintenance and repair recommendations, ensuring clients understand all aspects of service performed.
• Prepare accurate and transparent repair orders, estimates, and invoices.
• Coordinate with technicians and the parts department to ensure efficient workflow and timely availability of required components.
• Provide regular status updates to clients, maintaining communication from drop-off to delivery.
• Review completed work with clients at vehicle delivery, ensuring satisfaction and addressing any concerns.
• Develop lasting client relationships that build trust and loyalty, supporting long-term retention.
• Maintain up-to-date knowledge of Porsche vehicles, technologies, service campaigns, and manufacturer standards.
• Participate in Porsche training and professional development programs to enhance technical knowledge and customer service skills.

Skills

Customer service

Communication skills

DMS systems

CRM tools

Team collaboration

Organizational skills

Driver's license

Tools

Dealer Management Systems (DMS)

CRM software

Job description

Rare opportunity to join Porsche Beaverton as a Service Advisor!

Porsche Beaverton is seeking a highly motivated and customer-focused Service Advisor to join our award-winning team. As a Porsche Service Advisor, you will be the trusted liaison between our clients and our service department, ensuring every guest receives the world-class care and attention that defines the Porsche brand. Your ability to deliver an exceptional customer experience, manage service needs with precision, and foster long-term relationships will be key to both customer satisfaction and the success of our business.

If you have a proven track record in luxury automotive service advising and thrive in a high-performance, client-centered environment, this could be the perfect opportunity for you.

Responsibilities:

• Greet clients in a professional, welcoming manner and serve as their dedicated point of contact throughout the service process.
• Listen attentively to customer concerns, accurately document vehicle symptoms, and ensure repair requests are captured clearly for technician diagnosis.
• Clearly explain vehicle maintenance and repair recommendations, ensuring clients understand all aspects of service performed.
• Prepare accurate and transparent repair orders, estimates, and invoices.
• Coordinate with technicians and the parts department to ensure efficient workflow and timely availability of required components.
• Provide regular status updates to clients, maintaining communication from drop-off to delivery.
• Review completed work with clients at vehicle delivery, ensuring satisfaction and addressing any concerns.
• Develop lasting client relationships that build trust and loyalty, supporting long-term retention.
• Maintain up-to-date knowledge of Porsche vehicles, technologies, service campaigns, and manufacturer standards.
• Participate in Porsche training and professional development programs to enhance technical knowledge and customer service skills.

Requirements:

• At least 2–3 years of experience as a Service Advisor, preferably with luxury or high-performance brands.
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to explain complex technical issues in simple terms.
• Ability to accurately assess and communicate vehicle issues while ensuring diagnostic details are documented correctly.
• Organizational excellence and attention to detail in handling multiple clients and repair orders simultaneously.
• Proficiency with dealership management systems (DMS), scheduling, and CRM tools.
• Team-oriented mindset with the ability to collaborate across departments.
• Valid driver’s license with a clean driving record.

We offer the following benefits:

• Competitive compensation plan based on performance.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Life insurance coverage.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• Career growth and advancement opportunities within the Sunset family of dealerships.
• Paid manufacturer certification and training programs.

All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically scheduled for approximately 40 plus hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Sunset Imports is an Equal Opportunity Employer, dedicated to maintaining a drug-free workplace. All employment is contingent on successful completion of a drug test and background screening. We participate in E-Verify.