Luxury Auto Service Director

Ferrari of Newport Beach; Costa Mesa (CA); Vor Ort; USD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Paid Vacation

Healthcare benefits

Zusammenfassung

Ferrari of Newport Beach is seeking a Service Director to oversee the daily service department operations, drive customer satisfaction, and maximize productivity and profitability. You will lead and develop a high-performing team, set departmental goals, and ensure compliance with standards within the Ferrari brand.

The role reports to leadership and requires strong leadership, operational expertise, and a commitment to exceptional service.

Qualifikationen

• 3+ years of automotive service management or supervisory experience.
• 3+ years in an automotive repair facility or dealership service environment.
• High School diploma or equivalent required.
• ASE certification is preferred.
• Proven leadership with a track record of developing high-performing teams.
• Strong understanding of service operations, workflow, productivity, and profitability.
• Excellent communication, organizational, and managerial skills.
• Ability to run a profitable service department per dealership guidelines.
• Exceptional customer service and relationship-building abilities.
• Strong problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Strong work ethic, integrity, and attention to detail.
• Knowledge of Tekion and automotive service software is preferred.
• Familiarity with Ferrari brand and luxury/exotic service is preferred.

Aufgaben

• Oversee day-to-day service department operations to ensure exceptional customer experience.
• Lead, motivate, coach, and develop the service team; establish departmental goals.
• Hire, train, and monitor performance of service staff.
• Direct scheduling to maximize productivity and efficiency.
• Manage work in process to ensure timely repairs and quality.
• Implement processes to ensure first-time correct repairs.
• Monitor CSI and customer satisfaction; drive improvements.
• Maximize shop capacity, technician productivity, and department efficiency.
• Track payroll, staffing levels, and performance.
• Collaborate with Sales and other departments to improve workflows.
• Partner with Assistant Service Director to optimize software usage and processes.
• Conduct regular department meetings and ensure clear communication.
• Ensure technicians receive required training and current certifications.
• Develop training programs for service advisors to improve performance.
• Prepare and manage the annual service department budget; control expenses.
• Provide technical and operational assistance as needed.
• Maintain knowledge of all software/tech used in the service department.
• Ensure compliance with OSHA and hazardous waste regulations.
• Maintain a safe, professional, organized, and positive work environment.

Kenntnisse

Leadership

Operations knowledge

Team management

Customer service

Communication

Profitability

Problem solving

Multi-tasking

Tekion knowledge

Ferrari brand knowledge

Organizational skills

Integrity

Ausbildung

High School diploma or equivalent

ASE Certification (preferred)

Tools

Tekion

Dealership systems

Jobbeschreibung

Ferrari of Newport Beach is seeking a Service Director to oversee the daily service department operations, drive customer satisfaction, and maximize productivity and profitability. You will lead and develop a high-performing team, set departmental goals, and ensure compliance with standards within the Ferrari brand.

The role reports to leadership and requires strong leadership, operational expertise, and a commitment to exceptional service.