Luxury Auto Service Concierge

indigoautogroup; San Rafael (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

Flexible savings account

401(k) with match

Paid vacation

Paid sick days

Paid holidays

Job summary

indiGO Auto Group's Volkswagen Marin team seeks a full-time Service Assistant to join a fast-paced environment in Marin, CA. You will identify client needs, schedule appointments, and help ensure customer satisfaction from first contact to follow-up.

The role requires a high school diploma, strong attention to detail, and solid communication skills. Benefits include comprehensive health plans, 401(k) with match, paid time off, and diverse career growth opportunities.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail.
• Computer literacy; strong organizational and follow-up skills.
• Previous customer service, sales, or telemarketing experience.
• Maintain professional appearance and demeanor at all times.
• Self-motivated and diligent.
• Excellent written and verbal communication skills.
• Ability to be insured to operate a motor vehicle.
• Willing to submit to drug test and criminal background check.

Responsibilities

• Identify the client’s needs and assist with scheduling appointments.
• Ensure clients concerns (costs, warranty questions, appointment duration) are addressed before the appointment date.
• Receive inbound sales phone calls and leads in a courteous manner.
• Confirm all client appointments prior to the appointment date and adjust if necessary.
• Follow up post-visit to ensure customer satisfaction.
• Work closely with the Service Department and attend department meetings.

Skills

Customer service

Detail oriented

Communication

Organizational skills

Phone/telemarketing experience

Professional appearance

Drug test & background check willing

Driving license

Education

High school diploma or equivalent

Job description

indiGO Auto Group's Volkswagen Marin team seeks a full-time Service Assistant to join a fast-paced environment in Marin, CA. You will identify client needs, schedule appointments, and help ensure customer satisfaction from first contact to follow-up.

The role requires a high school diploma, strong attention to detail, and solid communication skills. Benefits include comprehensive health plans, 401(k) with match, paid time off, and diverse career growth opportunities.