Auto Service Appointment Coordinator – Growth & Benefits

indiGO Auto Group; San Rafael (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid vacation, sick days, and holidays

Advancement opportunities

State-of-the-art facilities

Job summary

indiGO Auto Group, serving the San Rafael area, seeks a full-time Service Assistant for the Volkswagen Marin team to coordinate appointments and assist clients in a fast-paced environment.

Ideal candidates hold a high school diploma, have strong attention to detail and communication skills, and bring customer service or sales experience. Must be able to operate a vehicle and pass a background check.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Previous customer service, sales, or telemarketing experience preferred.
• Must be able to operate a motor vehicle and pass background checks.
• Maintain professional appearance at all times.
• Self-motivated and diligent with good follow-up skills.
• Willing to submit to drug testing and criminal background check.

Responsibilities

• Identify the client’s needs and assist with scheduling appointments.
• Address costs, warranty questions, and appointment duration with clients.
• Receive inbound sales phone calls and leads courteously.
• Confirm all client appointments and adjust as needed.
• Follow up post-visit to ensure customer satisfaction.
• Collaborate with the Service Department and attend department meetings.

Skills

Excellent written and verbal comms

Strong attention to detail

Computer literacy and organizational

Self-motivated and diligent

Deliver high quality work

Willing to submit to drug test and bgc

Ability to operate a motor vehicle

Maintain professional appearance

Customer service or sales experience

Education

High school diploma or equivalent

Job description

indiGO Auto Group, serving the San Rafael area, seeks a full-time Service Assistant for the Volkswagen Marin team to coordinate appointments and assist clients in a fast-paced environment.

Ideal candidates hold a high school diploma, have strong attention to detail and communication skills, and bring customer service or sales experience. Must be able to operate a vehicle and pass a background check.