Service Assistant

indiGO Auto Group; San Rafael (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid vacation, sick days, and holidays

Advancement opportunities

State-of-the-art facilities

Job summary

indiGO Auto Group, serving the San Rafael area, seeks a full-time Service Assistant for the Volkswagen Marin team to coordinate appointments and assist clients in a fast-paced environment.

Ideal candidates hold a high school diploma, have strong attention to detail and communication skills, and bring customer service or sales experience. Must be able to operate a vehicle and pass a background check.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Previous customer service, sales, or telemarketing experience preferred.
• Must be able to operate a motor vehicle and pass background checks.
• Maintain professional appearance at all times.
• Self-motivated and diligent with good follow-up skills.
• Willing to submit to drug testing and criminal background check.

Responsibilities

• Identify the client’s needs and assist with scheduling appointments.
• Address costs, warranty questions, and appointment duration with clients.
• Receive inbound sales phone calls and leads courteously.
• Confirm all client appointments and adjust as needed.
• Follow up post-visit to ensure customer satisfaction.
• Collaborate with the Service Department and attend department meetings.

Skills

Excellent written and verbal comms

Strong attention to detail

Computer literacy and organizational

Self-motivated and diligent

Deliver high quality work

Willing to submit to drug test and bgc

Ability to operate a motor vehicle

Maintain professional appearance

Customer service or sales experience

Education

High school diploma or equivalent

Job description

What we are looking for:

indiGO Auto Group is seeking a full-time Service Assistant to join our Volkswagen Marin team. This is a great opportunity to work for an exciting company in a fast-paced environment!

This is what we offer:

• Opportunity to work in a cohesive and supportive team environment
• Brand new, state-of-the-art facilities and equipment
• Opportunity for advancement in a growing company
• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
• Paid vacation days, sick days, and holidays

Here is what an ordinary day of work may look like:

• Identify the client’s needs and assist with scheduling appointments
• Ensure clients concerns, such as costs, warranty questions, appointment duration, etc., are addressed prior to appointment date
• Receive inbound sales phone calls and leads in a courteous and accommodating manner
• Confirm all client appointments prior to the appointment date, making adjustments if necessary
• Follow up post visit to ensure customer satisfaction
• Work closely with the Service Department, including attending Department meetings

The opportunity is for you if you have:

• High school diploma or equivalent
• Strong attention to detail
• Computer literacy, strong organizational and follow-up skills
• Previous customer service, sales, or telemarketing experience
• Maintain professional appearance and demeanor at all times
• Self-motivated and diligent
• Excellent written and verbal communication skills
• Ability to be insured to operate a motor vehicle
• Clear focus on delivering work of the highest quality
• Willing to submit to a drug test and criminal background check

Pay range for this role is: $23.00 – $25.00 per hour

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation and training.