Luxury Auto Service Advisor — Lucrative Pay & Benefits

Modern Auto Group; Greensboro (NC); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary plus commission

Paid vacation & holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Employee discounts

Résumé du poste

Modern INFINITI of Greensboro is seeking a motivated Service Advisor to join our service department. You will be the primary point of contact between customers and service technicians, helping customers understand maintenance and repair needs while ensuring a smooth, professional experience from check-in to vehicle delivery.

The ideal candidate has automotive service experience, strong communication and a sales-minded attitude, and a commitment to customer satisfaction.

Qualifications

• Previous automotive Service Advisor or Service Writer experience preferred.
• Excellent communication, customer service, and relationship-building skills.
• Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.
• Strong organization, attention to detail, and follow-through.
• A positive attitude and the ability to work in a fast-paced service environment.
• A sales-minded approach with a commitment to customer satisfaction.
• Team-oriented mindset and willingness to learn and grow.
• Experience with INFINITI or another luxury automotive brand is a plus!

Responsabilités

• Greet customers and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
• Prepare repair orders and communicate service recommendations, estimates, and timelines clearly.
• Work closely with technicians and the service department to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process and provide updates as needed.
• Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.
• Build lasting customer relationships through trust, follow-up, and excellent customer service.
• Maintain accurate customer records and repair orders.
• Contribute to service department sales, customer satisfaction, and retention goals.

Connaissances

Customer service

Communication

Relationship-building

Organization

Attention to detail

Sales mindset

Team-oriented

Growth mindset

Description du poste

Modern INFINITI of Greensboro is seeking a motivated Service Advisor to join our service department. You will be the primary point of contact between customers and service technicians, helping customers understand maintenance and repair needs while ensuring a smooth, professional experience from check-in to vehicle delivery.

The ideal candidate has automotive service experience, strong communication and a sales-minded attitude, and a commitment to customer satisfaction.