Luxury Auto Service Advisor | Expert Customer Experience

Infiniti-of-Beachwoo; Beachwood (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401K

Dental Insurance

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Vision Insurance

Referral Program

Career growth

Job summary

INFINITI of Beachwood is seeking an experienced Automotive Service Advisor to join our luxury service department. The ideal candidate will deliver exceptional customer service, document repair requests accurately, and build long-term relationships with clients in a fast-paced luxury dealership.

The role requires strong communication, organizational skills, and the ability to explain repairs clearly. Experience with dealership management systems and a professional, positive attitude are valued.

Qualifications

• Previous automotive service advisor experience preferred.
• Luxury dealership experience is a plus.
• Strong communication and customer service skills.
• Ability to explain automotive repairs and maintenance clearly.
• Strong organizational and multitasking abilities.
• Experience with dealership management systems preferred.
• Professional appearance and positive attitude.
• Valid driver's license.

Responsibilities

• Greet customers professionally and provide an exceptional service experience.
• Listen to customer concerns and accurately document repair requests.
• Review vehicle maintenance history and recommend manufacturer-required and appropriate maintenance services.
• Present technician-recommended repairs and explain their value to customers.
• Prepare accurate repair orders and estimates.
• Communicate regularly with customers regarding vehicle status, repair costs, and completion times.
• Work closely with technicians, the shop foreman, and parts department to ensure efficient repairs.
• Follow up on declined services and future maintenance opportunities.
• Maintain accurate repair orders and ensure timely completion and closing.
• Meet individual customer satisfaction, service sales, and performance goals.

Skills

Automotive service advisor

Customer service

Communication

Organization

Multitasking

Dealership management systems

Professional appearance

Valid driver's license

Tools

Dealership management systems

Job description

INFINITI of Beachwood is seeking an experienced Automotive Service Advisor to join our luxury service department. The ideal candidate will deliver exceptional customer service, document repair requests accurately, and build long-term relationships with clients in a fast-paced luxury dealership.

The role requires strong communication, organizational skills, and the ability to explain repairs clearly. Experience with dealership management systems and a professional, positive attitude are valued.