Automotive Service Advisor: Customer Experience Lead

Infiniti of Greenville; Greenville (SC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

Infiniti of Greenville, part of Mills Auto Group, is hiring an Automotive Service Advisor in Greenville, SC. The role emphasizes delivering a unique and positive customer experience in a clean, temperature-controlled shop environment. Join a team that values growth, community involvement, and employee development.

We offer a healthy benefits package and a path for long-term career advancement within a family-owned dealership network that champions internal promotion and staff appreciation.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.
• Schedule follow up appointments.
• Actively deliver customer vehicles.

Skills

Service Advisor

Customer Service

High energy

Integrity

Long-term career

Job description

Infiniti of Greenville, part of Mills Auto Group, is hiring an Automotive Service Advisor in Greenville, SC. The role emphasizes delivering a unique and positive customer experience in a clean, temperature-controlled shop environment. Join a team that values growth, community involvement, and employee development.

We offer a healthy benefits package and a path for long-term career advancement within a family-owned dealership network that champions internal promotion and staff appreciation.