Automotive Service Advisor - Infiniti

Modern Auto Group; Terra Cotta (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Holidays

Employee discounts

Ongoing training

Career advancement

Job summary

Modern INFINITI of Greensboro is seeking a motivated Service Advisor to join our service department. You will be the primary contact between customers and service technicians, helping customers understand maintenance and repair needs while delivering a smooth, transparent experience from check-in to delivery.

You will greet customers, document symptoms, prepare repair orders, and communicate estimates and timelines clearly while building lasting relationships through trust and outstanding

Qualifications

• Previous automotive Service Advisor or Service Writer experience preferred.
• Excellent communication, customer service, and relationship-building skills.
• Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.
• Strong organization, attention to detail, and follow-through.
• A positive attitude and the ability to work in a fast-paced service environment.
• A sales-minded approach with a commitment to customer satisfaction.
• Team-oriented mindset and willingness to learn and grow.
• Experience with INFINITI or another luxury automotive brand is a plus!

Responsibilities

• Greet customers and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
• Prepare repair orders and communicate service recommendations, estimates, and timelines clearly.
• Work closely with technicians and the service department to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process and provide updates as needed.
• Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.
• Build lasting customer relationships through trust, follow-up, and excellent customer service.
• Maintain accurate customer records and repair orders.
• Contribute to service department sales, customer satisfaction, and retention goals.

Skills

Customer service

Communication

Relationship building

Organization

Automotive knowledge

Luxury brand experience

Sales-minded

Teamwork

Job description

Modern Infiniti of GB
Modern INFINITI of Greensboro
3605 West Wendover Avenue
Greensboro, NC 27407, USA

Description

Modern INFINITI of Greensboro | Greensboro, NC

Ready to take your automotive career to the next level? Join a family-owned dealership group where people matter!

What We Offer

$60,000–$90,000 annual earning potential — salary plus commission

Paid vacation and holidays available after 90 days of employment

Health, dental, vision, life, and disability insurance, with enrollment available during designated benefits enrollment periods

401(k) with company match, subject to eligibility requirements

Employee discounts on vehicles and services

Ongoing training and opportunities for career advancement

A supportive, family-oriented work environment with hands-on leadership

The opportunity to grow with a fourth-generation, family-owned automotive group established in 1933

About the Opportunity

Modern INFINITI of Greensboro is looking for a motivated, customer-focused Service Advisor to join our service department! If you enjoy working with people, have a passion for the automotive industry, and know how to turn a great customer experience into a lasting relationship, we want to hear from you.

As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will help customers understand their vehicle's maintenance and repair needs while ensuring a smooth, professional, and transparent experience from check-in to vehicle delivery.

What You'll Do

Greet customers and provide a welcoming, professional service experience.

Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.

Prepare repair orders and communicate service recommendations, estimates, and timelines clearly.

Work closely with technicians and the service department to ensure repairs are completed efficiently.

Keep customers informed throughout the repair process and provide updates as needed.

Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.

Build lasting customer relationships through trust, follow-up, and excellent customer service.

Maintain accurate customer records and repair orders.

Contribute to service department sales, customer satisfaction, and retention goals.

What We're Looking For

Previous automotive Service Advisor or Service Writer experience preferred.

Excellent communication, customer service, and relationship-building skills.

Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.

Strong organization, attention to detail, and follow-through.

A positive attitude and the ability to work in a fast-paced service environment.

A sales-minded approach with a commitment to customer satisfaction.

Team-oriented mindset and willingness to learn and grow.

Experience with INFINITI or another luxury automotive brand is a plus!

Why Modern Automotive?

Modern Automotive is a fourth-generation, family-owned automotive group that has been serving customers since 1933. We take pride in our people, our reputation, and our commitment to building long-term relationships with both customers and employees.

We're not just looking for someone to write service orders. We're looking for a Service Advisor who wants to make a difference, build customer loyalty, contribute to a successful team, and grow their career with an established automotive group.

If you're ready to bring your customer service skills and automotive experience to Modern INFINITI of Greensboro,

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.