Automotive Service Advisor — Outstanding Customer Experience

Mills Automotive Group; Greenville (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

INFINITI of Greenville is hiring for an Automotive Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop.

If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! Mills Auto Group, a family-owned and operated dealership group, supports employee growth with internal

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Schedule follow up appointments
• Actively deliver customer vehicles

Skills

Customer service

Communication

Job description

INFINITI of Greenville is hiring for an Automotive Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop.

If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! Mills Auto Group, a family-owned and operated dealership group, supports employee growth with internal