Automotive Service Advisor — Outstanding Customer Experience

Mills Automotive Group

Greenville (SC)

On-site

USD 42,000 - 62,000

Full time

5 days ago

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Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

INFINITI of Greenville is hiring for an Automotive Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop.

If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! Mills Auto Group, a family-owned and operated dealership group, supports employee growth with internal

Qualifications

Proven record of achieving exceptional Customer Satisfaction.
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
Above average energy level.
A desire for a long term career with a growing organization.
Personal and professional integrity.

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Schedule follow up appointments
Actively deliver customer vehicles