Luxury Auto Service Advisor | High Earning Potential

Swickard Auto Group; Thousand Oaks (CA); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Training

Health insurance

Life insurance

PTO & holidays

Career path

Employee vehicle discounts

Job summary

Swickard Auto Group’s Acura of Thousand Oaks seeks a service advisor to serve as the primary guest contact from write-up to delivery. You’ll translate repair details into clear language, provide accurate estimates, and ensure timely, reliable service in a high‑trust environment.

Experience in hospitality or guest-facing sales is valued, with a clear path to senior roles. Base earnings align with an OTE of $64,000–$80,000 annually in Southern California.

Qualifications

• 1+ year of service advisor or guest-facing sales experience.
• Acura or import brand experience is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery.
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations.
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest.
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule.
• Identify and present additional service recommendations that protect guest safety and vehicle performance.
• Deliver a consistent, professional guest experience that keeps Acura owners coming back to this store.
• Maintain accurate records in the DMS and uphold all documentation and compliance standards.

Skills

Customer service

Communication

Sales experience

Tools

DMS platforms

Job description

Swickard Auto Group’s Acura of Thousand Oaks seeks a service advisor to serve as the primary guest contact from write-up to delivery. You’ll translate repair details into clear language, provide accurate estimates, and ensure timely, reliable service in a high‑trust environment.

Experience in hospitality or guest-facing sales is valued, with a clear path to senior roles. Base earnings align with an OTE of $64,000–$80,000 annually in Southern California.